Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Bower Elite website and booking platform, including browsing facilities, creating an account, making bookings, and making payments (the "Service"), operated by Bower Elite ("we," "us," "our," or "the Company").

By creating an account, making a booking, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 18 years old, or using the Service under the supervision of a parent or guardian who accepts responsibility for the booking, to create an account or make a booking. By using the Service, you confirm that the information you provide is accurate and that you have the legal capacity to enter into these Terms.

2. Your Account

• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must provide accurate, current, and complete information when registering, and keep it up to date.
• You must notify us promptly if you suspect any unauthorized use of your account.
• We may suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or abusive activity.

3. Bookings

• Bookings are subject to availability and are only confirmed once payment has been successfully processed and a confirmation (including your booking reference and check-in code) has been issued.
• You are responsible for reviewing the facility, date, time slot(s), and guest count before completing a booking.
• Each booking item is assigned a unique check-in code, which you (or the guest attending) must present to our staff on arrival to verify the booking.
• We reserve the right to decline or cancel a booking, with a refund where payment has been taken, where we reasonably suspect fraud, abuse, or a violation of these Terms, or where a facility becomes unavailable due to circumstances beyond our control (such as maintenance, safety concerns, or events outside our control).

4. Payments and Pricing

• Prices displayed on the Service are shown in Nigerian Naira (NGN) unless stated otherwise, and are inclusive of any applicable charges disclosed at checkout.
• Payments are processed securely by our third-party payment partners (which may include Paystack, Flutterwave, Interswitch, and/or Stripe, depending on the payment method you choose). We do not store your full card number, CVV, or banking PIN.
• You agree to pay all fees and charges associated with your booking at the time of purchase.
• We reserve the right to correct pricing errors on the Service. If a facility was listed at an incorrect price due to a technical or human error, we may cancel the order and refund any amount paid, or contact you to confirm whether you wish to proceed at the correct price.

5. Cancellations and Refunds

• Cancellation and refund eligibility depend on the specific facility, the time remaining before your booked slot, and any cancellation window stated at the time of booking.
• Requests to cancel or reschedule a booking should be made as far in advance as possible through your account or by contacting us using the details in Section 15 below.
• Refunds, where approved, are issued to the original payment method and may take a number of business days to reflect, depending on your bank or payment provider.
• No-shows (failing to attend a confirmed booking without prior cancellation) are not eligible for a refund.
• We reserve the right to offer a credit, rescheduled slot, or partial refund at our discretion where a cancellation falls outside the standard policy but is due to circumstances we consider reasonable.

6. Facility Rules and Conduct

When using any facility booked through the Service, you agree to:

• arrive on time and vacate the facility at the end of your booked slot, to avoid inconveniencing other guests;
• follow any posted rules, safety instructions, and staff directions specific to that facility;
• use the facility, equipment, and premises responsibly, and report any damage or safety concerns to staff immediately;
• ensure that any guests attending under your booking also comply with these Terms and facility rules; and
• refrain from any unlawful, dangerous, abusive, or disruptive conduct on the premises.

We reserve the right to remove any person from a facility, without refund, for conduct that endangers others, damages property, or seriously violates facility rules.

7. Liability for Loss or Damage

You are responsible for any loss or damage you (or your guests) cause to our facilities, equipment, or property beyond normal wear and tear, and we may recover reasonable costs for such loss or damage from you.

We are not responsible for personal belongings lost, damaged, or stolen while you are using our facilities. We recommend you do not bring valuables you are not prepared to look after.

8. Reviews and Submitted Content

If you submit a review, rating, or comment about a facility you have booked, you agree that it will be honest, based on genuine experience, and will not contain unlawful, defamatory, abusive, or misleading content. We reserve the right to remove or decline to publish any review that violates this or our community standards, without obligation to provide a reason.

9. Intellectual Property

All content on the Service, including text, graphics, logos, facility descriptions, images, and software, is owned by or licensed to Bower Elite and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Service without our prior written consent, except as necessary to use the Service for its intended personal, non-commercial purpose.

10. Prohibited Uses

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• attempt to gain unauthorised access to any part of the Service, other accounts, or our systems;
• interfere with or disrupt the Service, including through the use of bots, scrapers, or automated tools not authorised by us;
• submit false, fraudulent, or misleading information, including in bookings, payments, or reviews; or
• use the Service to harass, threaten, or harm any other person, including our staff or other customers.

We reserve the right to suspend or terminate access to the Service for any user who violates this section.

11. Service Availability

We aim to keep the Service available and operating smoothly, but we do not guarantee that it will be uninterrupted, error-free, or available at all times. We may suspend or restrict access to the Service, in whole or in part, for maintenance, upgrades, or reasons beyond our reasonable control, without liability for any resulting inconvenience.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Bower Elite shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or a booked facility, including loss of profits, data, or goodwill, except where such liability cannot be excluded by law (for example, in cases of death, personal injury, or fraud caused by our negligence).

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under the laws of Nigeria.

13. Indemnity

You agree to indemnify and hold Bower Elite harmless from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or the rights of a third party.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page, and, where appropriate, provide additional notice (such as an email notification). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of the Service shall first be addressed through good-faith discussion with our team, and, failing resolution, shall be subject to the exclusive jurisdiction of the courts of Nigeria.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Bower Elite Hub Email: info@bowerelite.com Phone: +234 901 7238 323